What to do when portal users don’t receive an OTP?
Modified on: Tue, 26 Jul, 2022 at 5:29 PM
APEXX Portal Guidelines
Non arrival of the OTP may be caused by an expired password.
Click on Forgot Password link on Login screen which will redirect user to Forgot Password screen.
To Reset Password users need to enter the valid registered email address. After entering the valid email address “Send Reset Instruction” button will be enabled.
When the user clicks on the “Send Reset Instruction” button, email with reset password link will be provided to the user.
When user will click on the provided link the Reset Password email, He will be redirected to Reset Password Screen
User should enter the password as per given instructions on the Reset Password screen, User’s password will be reset when the user will click on Set new password after entering the valid password in New password and Confirm New password field.
After Resetting password, the user will be able to login with the New password and user will be able to receive OTP to login.
Did you find it helpful?
Sorry we couldn't be helpful. Help us improve this article with your feedback.