Apexx Global

General Payment Industry Concepts 6

• What are the key players in the payments industry and what is their role?
• What are interchange ++ fees?
• What are blended rates?
• What is DCC?
• What is multi-currency pricing?

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Why do Merchants use APEXX? 1

• What is APEXX's role in the payments ecosystem?

GDPR 28

• What is GDPR?
• What is considered a Data Breach?
• How does APEXX comply with my rights to be informed?
• What is personally identifiable information?
• How does APEXX deal with a Data Breach?

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PCI-DSS 4

• How do I report a possible security issue to APEXX?
• Why do I have to validate PCI DSS compliance if APEXX is already PCI DSS compliant?
• What version(s) of TLS does APEXX support?
• What is APEXX' retention period for payment data?

ISO 0

Application Security 0

Infrastructure Security 0

Resources for Merchants 34

• Where do I find APEXX's API documentation?
• How long will it take my development team to integrate my web checkout with APEXX?
• What do I need to consider when planning my integration to APEXX?
• What channels can APEXX be integrated with (i.e. eCommerce, apps, POS, etc)?
• Does APEXX offer a hosted payment page?

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Resources for Partners 1

• Does APEXX have a service status page?

Implementing 3D Secure 2.0 4

• How do I obtain credentials for the Cardinal JFrog Artifactory?
• Implementing 3D Secure 2.0 - Hosted Payment Page
• Implementing 3D Secure 2.0 - Direct Integrations with Client Side Encryption (CSE)
• Implementing 3D Secure 2.0 - Direct Integrations

APEXX Atomic 1

• Atomic Migration - Frequently Asked Questions

Contact and Support 6

• What are your office and support hours?
• What information should I include in my support ticket?
• How does APEXX prioritise support tickets?
• I have a question about an invoice I received from APEXX
• Where can I view service status information for APEXX?

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Getting started with APEXX 3

• What are the stages of an APEXX implementation?
• Do I need to be PCI compliant to be accepted as a merchant by APEXX?
• How long does an APEXX implementation normally take?

Transaction Processing 35

• What does the payment card transaction lifecycle look like?
• What do the different transaction statuses mean?
• How do I process refunds?
• How do I process payouts (unlinked refunds)?
• Does APEXX support partial refunds?

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Using the Portal 3

• What do the different transaction statuses on the mms.apexxfintech.com portal mean?
• Using the APEXX Portal
• How do I reconcile my bank statements with the data in the APEXX portal?

APEXX Release Notes 0

Release notes 3

• October 2020 Release Notes
• February 2021 Release note
• February 2021 Portal Release note