Apexx Global

General Payment Industry Concepts 6

• What are the key players in the payments industry and what is their role?
• What are interchange ++ fees?
• What are blended rates?
• What is DCC?
• What is multi-currency pricing?

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Why do Merchants use APEXX? 1

• What is APEXX's role in the payments ecosystem?

GDPR 27

• What is GDPR?
• What is considered a Data Breach?
• How does APEXX comply with my rights to be informed?
• What is personally identifiable information?
• How does APEXX deal with a Data Breach?

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PCI-DSS 3

• How do I report a possible security issue to APEXX?
• Why do I have to validate PCI DSS compliance if APEXX is already PCI DSS compliant?
• What version(s) of TLS does APEXX support?

ISO 0

Application Security 0

Infrastructure Security 0

Resources for Merchants 14

• Where do I find APEXX's API documentation?
• How long will it take my development team to integrate my web checkout with APEXX?
• What channels can APEXX be integrated with (i.e. eCommerce, apps, POS, etc)?
• Does APEXX offer a hosted payment page?
• Can I use my own branding on the hosted payment page?

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Resources for Partners 0

Contact and Support 6

• What are your office and support hours?
• What information should I include in my support ticket?
• How does APEXX prioritise support tickets?
• I have a question about an invoice I received from APEXX
• Where can I view service status information for APEXX?

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Getting started with APEXX 3

• What are the stages of an APEXX implementation?
• Do I need to be PCI compliant to be accepted as a merchant by APEXX?
• How long does an APEXX implementation normally take?

Transaction Processing 14

• What does the payment card transaction lifecycle look like?
• How do I process refunds?
• How do I process payouts (unlinked refunds)?
• Does APEXX support partial refunds?
• How can I track a transaction from initial request through to settlement?

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Using the Portal 1

• What do the different transaction statuses mean on the mms.apexxfintech.com portal?