Transaction Processing

What does the payment card transaction lifecycle look like?
The lifecycle of a card transaction begins when the cardholder clicks Pay on the merchant website, or when a subscription payment becomes due and is trigger...
Mon, 16 Dec, 2019 at 3:52 PM
How do I process refunds?
Transactions can be refunded through the APEXX API, which means that merchants can build support for refund processing into their own applications. This is ...
Mon, 16 Dec, 2019 at 4:15 PM
How do I process payouts (unlinked refunds)?
Card payouts (unlinked refunds) are referred to as Original Credit Transactions (OCTs) by Visa and as Payment Transactions (PTs) by Mastercard.  A card ...
Wed, 8 Jan, 2020 at 3:28 PM
Does APEXX support partial refunds?
APEXX does support partial refunds.  Refunds can be issued for amounts up to the original transaction amount, either incrementally or in a single transa...
Mon, 16 Dec, 2019 at 4:28 PM
How can I track a transaction from initial request through to settlement?
Once a customer has initiated a payment request, the transaction will pass through several systems - the merchant's own application, APEXX, the acquiri...
Thu, 9 Jan, 2020 at 11:26 AM
What is the difference between the Dynamic Descriptor and Merchant Reference fields?
The APEXX API provides two different reference fields for payment and credit transactions, merchant_reference and dynamic_descriptor.  The merchant re...
Thu, 9 Jan, 2020 at 11:25 AM
How do I find the ARN number for a transaction?
Issue: A customer has requested the ARN number for a transaction carried out on your website or application. Cause: Something may have gone wrong with...
Tue, 30 Jul, 2019 at 1:01 PM
Why are some of our transactions being translated into an incorrect currency?
Issue: You have taken a payment in one currency (for example, USD) but the payment was unexpectedly converted into a different currency (for example, GBP)....
Thu, 23 Jan, 2020 at 3:53 PM
I have a question about a settlement on my merchant account
Merchant account settlements (i.e. the transfer of funds from your merchant account into your business bank account) are dealt with by your acquiring bank, ...
Tue, 8 Oct, 2019 at 11:57 AM
I want to change my settlement account. What should I do?
Merchants may wish to change the business bank account(s) their funds are settled into from their merchant account. Please approach your acquirer direct...
Wed, 16 Oct, 2019 at 1:18 PM