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Contact and Support
What are your office and support hours?
What information should I include in my support ticket?
How does APEXX prioritise support tickets?
I have a question about an invoice I received from APEXX
How do I contact APEXX Support?
Getting started with APEXX
What are the stages of an APEXX implementation?
Do I need to be PCI compliant to be accepted as a merchant by APEXX?
How long does an APEXX implementation normally take?
What does the payment card transaction lifecycle look like?
What do the different transaction statuses mean?
How do I process refunds?
How do I process payouts (unlinked refunds)?
Does APEXX support partial refunds?
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Using the Portal
What do the different transaction statuses on the mms.apexxfintech.com portal mean?
Using the APEXX Portal
How do I reconcile my bank statements with the data in the APEXX portal?
My Ingenico Financial Reports and the data from the reconciliation dashboard in the APEXX portal don't match - what do I do?
Using the APEXX Atomic Portal