Apexx Global

Contact and Support 6

• What are your office and support hours?
• What information should I include in my support ticket?
• How does APEXX prioritise support tickets?
• I have a question about an invoice I received from APEXX
• How do I contact APEXX Support?

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Getting started with APEXX 3

• What are the stages of an APEXX implementation?
• Do I need to be PCI compliant to be accepted as a merchant by APEXX?
• How long does an APEXX implementation normally take?

Transaction Processing 37

• What does the payment card transaction lifecycle look like?
• What do the different transaction statuses mean?
• How do I process refunds?
• How do I process payouts (unlinked refunds)?
• Does APEXX support partial refunds?

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Using the Atomic Portal 5

• Using the APEXX Atomic Portal (September 2022)
• How do I reconcile my bank statements with the data in the APEXX portal?
• What do the different transaction statuses on the mms.apexxfintech.com portal mean?
• My Ingenico Financial Reports and the data from the reconciliation dashboard in the APEXX portal don't match - what do I do?
• What to do when portal users don’t receive an OTP?