Merchants requiring technical support can obtain assistance through the following channels:
HOURS OF OPERATION
For non-urgent issues, support cover is available 9.00 - 17:30 UK local time Monday to Friday, excluding public UK holidays.
For urgent issues, support cover is provided on a 24x7x365 basis.
Payment Gateway (payment processing, tokenisation, webhooks, API responses)
Hosted Payment Page (page styling)
Merchant Portal (login, role privilege issues, reporting)
Issuer Inspector (bin lookup)
Surcharge Inspector (surcharging)
If you have submitted a support ticket concerning an issue that requires escalation, please contact your Relationship Manager.
Your Relationship Manager will respond during UK office hours (9.00 - 17:30 UK local time Monday to Friday, excluding public UK holidays).