How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What is APEXX?
General Payment Industry Concepts
What are the key players in the payments industry and what is their role?
What are interchange ++ fees?
What are blended rates?
What is DCC?
What is multi-currency pricing?
View all 6
Why do Merchants use APEXX?
What is APEXX's role in the payments ecosystem?
Security and Compliance
What is GDPR?
What is considered a Data Breach?
How does APEXX comply with my rights to be informed?
What is personally identifiable information?
How does APEXX deal with a Data Breach?
View all 28
How do I report a possible security issue to APEXX?
Why do I have to validate PCI DSS compliance if APEXX is already PCI DSS compliant?
What version(s) of TLS does APEXX support?
What is APEXX' retention period for payment data?
Resources for Merchants
Where do I find APEXX's API documentation?
How long will it take my development team to integrate my web checkout with APEXX?
What do I need to consider when planning my integration to APEXX?
What channels can APEXX be integrated with (i.e. eCommerce, apps, POS, etc)?
Does APEXX offer a hosted payment page?
View all 40
Resources for Partners
Implementing 3D Secure 2.0
How do I obtain credentials for the Cardinal JFrog Artifactory?
Implementing 3D Secure 2.0 - Hosted Payment Page
Implementing 3D Secure 2.0 - Direct Integrations with Client Side Encryption (CSE)
Implementing 3D Secure 2.0 - Direct Integrations
Buy-Now-Pay-Later (BNPL Connect)
Contact and Support
What are your office and support hours?
What information should I include in my support ticket?
How does APEXX prioritise support tickets?
I have a question about an invoice I received from APEXX
How do I contact APEXX Support?
Getting started with APEXX
What are the stages of an APEXX implementation?
Do I need to be PCI compliant to be accepted as a merchant by APEXX?
How long does an APEXX implementation normally take?
What does the payment card transaction lifecycle look like?
What do the different transaction statuses mean?
How do I process refunds?
How do I process payouts (unlinked refunds)?
Does APEXX support partial refunds?
View all 37
Using the Portal
Using the APEXX Atomic Portal (September 2022)
Using the APEXX Atomic Portal (Legacy version)
Using the APEXX Portal (AX2)
How do I reconcile my bank statements with the data in the APEXX portal?
What do the different transaction statuses on the mms.apexxfintech.com portal mean?
View all 7
APEXX Release Notes
APEXX Release Notes
October 2020 Release Notes
February 2021 Release note
February 2021 Portal Release note