Contact and Support

What are your office and support hours?
APEXX office hours are 9.00 - 17:30 Monday to Friday, excluding public UK holidays.  We offer 365x24x7 support cover. Our team of agents and on-call eng...
Thu, 2 Jun, 2022 at 10:21 AM
What information should I include in my support ticket?
If you are an existing merchant and have a question that is not answered in this knowledge base, are experiencing an issue or would just like to provide som...
Thu, 2 Jun, 2022 at 10:22 AM
How does APEXX prioritise support tickets?
APEXX operates a 365x24x7 support service to ensure that new service requests are promptly assessed and accurately prioritised and assigned.  The priori...
Tue, 5 Jan, 2021 at 2:46 PM
I have a question about an invoice I received from APEXX
If you would like to discuss your invoice with a representative from our Accounts Receivable team please send an email to
Thu, 2 Jun, 2022 at 10:22 AM
How do I contact APEXX Support?
MERCHANT SUPPORT SUPPORT CHANNELS Merchants requiring technical support can obtain assistance through the following channels: By email to support...
Tue, 5 Jan, 2021 at 3:13 PM
APEXX Support Portal for Merchants and Partners
PURPOSE: this article describes how to create an account and use the APEXX Support Portal to track support tickets. TABLE OF CONTENTS 1. How to ...
Tue, 4 Jul, 2023 at 11:40 AM