Contact and Support

What are your office and support hours?
APEXX office hours are 9.00 - 18:00 Monday to Friday, excluding public UK holidays.  We offer 365x24x7 support cover. Our team of agents and on-call eng...
Tue, 5 Jan, 2021 at 2:11 PM
What information should I include in my support ticket?
If you are an existing merchant and have a question that is not answered in this knowledge base, are experiencing an issue or would just like to provide som...
Tue, 5 Jan, 2021 at 2:41 PM
How does APEXX prioritise support tickets?
APEXX operates a 365x24x7 support service to ensure that new service requests are promptly assessed and accurately prioritised and assigned.  The priori...
Tue, 5 Jan, 2021 at 2:46 PM
I have a question about an invoice I received from APEXX
If you would like to discuss your invoice with a representative from our Accounts Receivable team please log a support ticket using the Customer Service and...
Tue, 5 Jan, 2021 at 2:50 PM
Where can I view service status information for APEXX?
Existing merchants can view system status information and incident updates on our service status page. Click Subscribe to register your email address an...
Tue, 5 Jan, 2021 at 2:57 PM
How do I contact APEXX Support?
MERCHANT SUPPORT SUPPORT CHANNELS Merchants requiring technical support can obtain assistance through the following channels: By email to support...
Tue, 5 Jan, 2021 at 3:13 PM