Contact and Support

What are your office and support hours?
APEXX office hours are 9.00 - 18:00 Monday to Friday, excluding public UK holidays.  We offer 365x24x7 support cover. Our team of agents and on-call eng...
Tue, 17 Sep, 2019 at 11:16 AM
What information should I include in my support ticket?
If you are an existing merchant and have a question that is not answered in this knowledge base, are experiencing an issue or would just like to provide som...
Fri, 18 Oct, 2019 at 5:35 PM
How does APEXX prioritise support tickets?
APEXX operates a 365x24x7 support service to ensure that new service requests are promptly assessed and accurately prioritised and assigned.  The priori...
Mon, 16 Dec, 2019 at 2:34 PM
I have a question about an invoice I received from APEXX
If you would like to discuss your invoice with a representative from our Accounts Receivable team please log a support ticket using the Customer Service and...
Mon, 16 Dec, 2019 at 2:35 PM
Where can I view service status information for APEXX?
Existing merchants can view system status information and incident updates on our service status page. Click Subscribe to register your email address an...
Mon, 16 Dec, 2019 at 2:41 PM
How do I contact APEXX Support?
MERCHANT SUPPORT SUPPORT CHANNELS Merchants requiring technical support can obtain assistance through the following channels: By email to support...
Mon, 9 Dec, 2019 at 2:25 PM